Sales Order Processing

EasyCommerce Team is highly experience in best and efficient process which provides effective order management as the core element for the successful business.

  • Faster and flexible process with multiple cut-off in a day for validation and dispatch orders

  • Practice of detailed transmittal record for every single order dispatch and helps in claims reconciliation

  • Contact customer directly for high value item order and multiple items in one order to verify and save on shipping fee/cancellations/failed delivery and unnecessary returns

  • Mass validation, exportation of orders and faster fulfillment by adding extra manpower during mega day sales

  • Significant reduction or elimination in cancellations and failed deliveries

  • Expert care in handling and packaging for zero damaged returns

Using above processes, EasyCommerce helps a brand to gain additional savings of 1-2%.

Picking, Packing, and Dispatch

To accommodate for the growth of online business, we have developed and installed our own pick, pack, and dispatch service designed for businesses to consumer market.

  • The service includes warehousing through to the fulfillment utilizing multiple commerce channels and final dispatching, we provide your complete supply chain solution.

  • The Experienced Warehouse team consistently provides a 99.9% accuracy pick, great care is taken to provide a delicate but swift packing and shipping operation

Transmittal Record-Keeping

EasyCommerce automates the entire transmittal process by increasing visibility, and saves time by making it easy to identify and resolve urgent issues. In addition, it can help reduce claims processing and delays caused by the delivery of inaccurate information.

  • Record consists of every single order number and by per line

  • Helps in faster filing of claims and finance reconciliation

  • Mandatory acknowledgement record for channel’s pick up team with name, date and license plate number

Reverse Supply Chain Management

EasyCommerce strictly implements return process with marketplace platforms for the benefit of brands and save on return goods.

  • Attempt to convince customer not to return through chat support and alleviate the hassle and negative feedback.

  • Strict and faster QC on return goods and move to i.e. inventory, claims, or reselling

  • Immediate filing of claims within the duration guideline provided by channel

This is duly tested process and efficient way of increasing brands revenue by 2-3%.

Chat Support

EasyCommerce uses unique strategy for chat support which helps in various ways and increase in the profit by 1-2%.

  • One text verification for high value orders

  • After sales and returns assistance

  • Monitor and maintain high chat ratings than brand’s direct competitors

  • Recommend alternate product

  • Automated Response

  • Request to follow brand’s page

  • Follow up on positive reviews

  • Dissolve negative reviews by assisting customer concern

  • Assistance on delivery schedules to avoid cancellations

  • Stay eligible for seller tools by maintaining high chat response time